Continuing to work on a claim

Continuing to work on a claim

If you stop working on a claim for any reason, you can resume work on the claim at any time before the claim is being reviewed (that is, its status is In Review).

To work on a claim, you must be logged into the WhisperClaims system using either:

  • The user to which the client is allocated, or

  • An account that has access to view All clients & claims

If you need to work on a claim for a client who is not currently allocated to you, you must ask an administrator to either reallocate the client to you or to give your user account All clients & claims access.

To continue working on a claim:

  1. Locate the claim you want to work on, either through the  link or the client view

  2. Click the  button (right-hand side of row)

  3. Click the   button

    You are returned to the claim form at the point at which work was previously stopped
    See Working through a claim for more about completing the claim form

    • Related Articles

    • Reviewing a claim

      When the Review button appears, next to the Back button, you and your client have finished entering all the information for the claim. Clicking the Review button displays a summary of the claim, from which you can double-check that the figures are ...

    • Working through a claim

      WhisperClaims questions change dynamically depending on the information provided. You and your client do not have to answer unnecessary questions, and the system goes into more detail only as and when that is appropriate. Questions are multiple ...

    • Adding notes to a claim

      The WhisperClaims app gives you the ability to add notes to any question within the claim form. This could be used to communicate with collaborators, explain the answers given, or mark questions that need more thought. To add a note to a question, ...

    • Adding a new claim through the workflow dashboard

      To add a new claim, you must be logged into the WhisperClaims system using either: The user account to which the client is allocated, or An account that has access to view All clients & claims If you need to add a claim for a client who is not ...

    • Adding a new claim through the client view

      To add a new claim, you must be logged into the WhisperClaims system using either: The user account to which the client is allocated, or An account that has access to view All clients & claims If you need to add a claim for a client who is not ...